1. Introduction
This Refund Policy explains the terms under which refunds may be requested for products and services purchased through Brandbez Connect.
By purchasing our products or services, you acknowledge and agree to this Refund Policy.
2. Digital Products and Services
Digital products and services may include digital profiles, business profiles, digital catalogs, software subscriptions, marketing tools, QR services and other electronically delivered products.
3. Physical Products
Physical products such as QR cards, NFC cards and other customized products may be eligible for replacement or refund if the product is received damaged, defective or materially different from the order.
Customers should report such issues within a reasonable period after delivery and provide appropriate photographs or other evidence where requested.
4. Customized Products
Customized products created according to customer-provided information, designs, links, names, logos or other specifications may not be eligible for refund if production has already started, unless the product is defective or the issue is caused by Brandbez.
5. Wrong Information Provided by Customer
Brandbez Connect is not responsible for errors caused by incorrect information, links, phone numbers, social media URLs, business details, designs or other information provided by the customer.
Customers should carefully verify all information before approving or submitting an order.
6. Duplicate Payments
If you are charged more than once for the same transaction due to a payment processing error, the duplicate payment may be eligible for refund after verification.
7. Failed Transactions
If your payment is deducted but your order or service is not successfully created, please contact support with the transaction details.
We will verify the transaction and, where applicable, process the refund or activate the service.
8. Subscription Services
For subscription-based services, cancellation may prevent future renewal charges but does not automatically create a refund for the current billing period.
Where a subscription has already been activated or used, refunds will generally not be provided except where required by applicable law or approved by Brandbez.
9. Promotional Offers
Promotional, discounted, complimentary or special-offer products may have separate refund conditions. Where applicable, those conditions will be communicated at the time of purchase.
10. Refund Request Process
To request a refund, replacement or payment investigation, please contact Brandbez Connect support and provide:
- Your registered name.
- Registered email or mobile number.
- Order or transaction ID.
- Date of purchase.
- Reason for the refund request.
- Supporting information or photographs where applicable.
11. Refund Review
Every refund request may be reviewed individually. We may request additional information before making a decision.
Approval of a refund is subject to this policy, the applicable product terms and applicable law.
12. Refund Processing Time
Once a refund is approved, the refund will normally be initiated through the original payment method or another appropriate method.
The time taken for the amount to appear in your account may depend on the payment gateway, bank or financial institution.
13. Non-Refundable Situations
Refunds may generally not be available for:
- Activated digital services.
- Services already substantially used.
- Customized products already manufactured.
- Incorrect information supplied by the customer.
- Change of mind after service activation.
- Failure to use a purchased service.
- Third-party platform issues outside Brandbez's control.
14. Service Issues
If you experience a technical issue with an active Brandbez Connect service, please contact support before requesting a refund. We may attempt to troubleshoot and resolve the issue.
15. Changes to This Refund Policy
Brandbez Connect reserves the right to update this Refund Policy from time to time. Changes will be published on this page with an updated effective date.
16. Contact Us
For refund requests, payment issues or product-related concerns, please contact Brandbez Connect through our official customer support channels.